Service operations

Keep the shift clear when the room gets complicated.

Timeline planning, sections, guest messaging, staff PINs, stamped actions, an offline booking queue, and undo share one operating context.

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Illustration · sample data

The system should stay understandable at the exact moment service stops being predictable.

Hosts get direct actions and readable warnings. Managers get deliberate controls, accountability, and recovery tools without slowing the room down.

Plan on a real timeline

See tables by time, drag to retime or reassign, adjust duration, and keep unassigned bookings visible.

Communicate from the booking

Send confirmation requests, late checks, table-ready messages, and service-wide notices without leaving the reservation.

Fit controls to the team

Admin, manager, and host roles, plus personal PINs on a shared tablet. Choose which of about 21 actions need any PIN or a manager's.

Keeps working when the Wi-Fi drops

The last known book stays on screen and new reservations save on the device, then sync with conflicts flagged for review. Seating and status changes wait for the connection.

Built for real service

Built for the nights that don’t go to plan.

Service gets messy. Hostbook is designed to stay clear, accountable, and recoverable when it does.

Hostbook on a phone, Reservations view: bookings grouped by time slot, with Seat Now buttons, status chips, and an allergy note
Hostbook on a phone, Floor view: each table listed with its parties and statuses, and a one-tap seat button beside each arrival
Reservations and floor on a phone · Demo restaurant · sample data

  • Every screen in sync

    The host-stand tablet, the office laptop, and your phone update in real time.

  • Undo, restore, recover

    Undo the last action, restore cancelled or no-show reservations, and see every booking's full history.

  • AI that asks first

    AI Host suggests seating changes checked against your rules. Nothing changes until you apply them, and one step undoes them.

  • Your guests, your data

    No marketplace and no diner network steering your regulars elsewhere. Export your guests and reservations anytime.

Detailed where it matters.

  • Reservation timeline
  • Service periods and booking rules
  • Server sections
  • Bulk and emergency notices
  • Per-action PIN policies
  • Stamped action history
  • Manager overrides
  • Undo and restore
  • Offline booking queue with conflict review
  • Visit-note printing

See how the rest of Hostbook connects.

Floorplan & service Reports
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