01
Information we process
Hostbook may process venue account details, reservation details, guest contact information, telephone numbers, household membership, communication preferences and delivery history, Push enrollments, reply data, person-specific SMS consent records, disclosure versions, timestamps, source pages, suppression status, staff identity and role for audited actions, and operational settings needed to provide reservation and guest-management tools.
02
How information is used
Information is used to manage reservations, deliver transactional messages, support venue operations, maintain service security, and improve the Hostbook product.
03
Mobile messaging data
Hostbook uses telephone numbers and SMS consent evidence to deliver Premium operational reservation, waitlist, and registered-event messages, process replies, prevent duplicate sends, honour STOP across the Hostbook program, respond to HELP, investigate delivery errors, maintain security, and demonstrate compliance. PAYG venues remain email-only for Hostbook communications.
For a Premium venue, Hostbook may store durable staff-recorded verbal permission containing the guest profile, venue, canonical phone snapshot, disclosure version and source, verified staff identity and role, and timestamp. The record is person-specific, follows future visits at that venue while the phone remains current, and supports only fixed operational templates. It is separate from marketing consent and cannot silently replace a known Push preference.
Household membership links separate guest profiles without merging their identity, consent, communication preference, reservations, or history. A shared phone number does not make one household member's SMS consent apply to another.
Mobile opt-in data and consent are not sold or shared with third parties for their own marketing. Hostbook may disclose the minimum data needed to service providers that transmit messages, host the service, prevent abuse, or support legal and security obligations.
Consent, suppression, attestation, and messaging records are retained for as long as reasonably needed to operate the service, honour suppression choices, resolve disputes, meet legal obligations, and maintain an audit trail. Existing telephone numbers are not treated as SMS consent.
04
Venue responsibility
Venues are responsible for using guest information in accordance with applicable privacy, consent, and messaging laws and for ensuring staff attestations are truthful. Hostbook's permission, audit, plan, template, and suppression controls improve evidence and accountability but do not eliminate a venue's or Hostbook's legal responsibilities.
05
Contact
Privacy and mobile-messaging questions may be sent to support@thehostbook.com. Reservation-specific questions should be directed to the venue.
Hostbook
1506-95 High Park Avenue, Toronto, Ontario