See the relationship, not just the next booking
Visits, cancellations, no-shows, tables, party sizes, and internal notes stay connected to the guest.
Guests & waitlist
Put guest memory inside the service flow.
Phone-first profiles bring visit history, preferences, allergies, occasions, notes, messaging, waitlist activity, and duplicates into one usable record.
What changes
Recognition works when the context appears before staff have to ask for it.
Hostbook places guest memory next to reservations and tables, so the profile supports the welcome instead of becoming another database to maintain.
Remember who is celebrating
Store named birthdays and anniversaries on the guest profile, then auto-fill the occasion when they book on that date again.
Run walk-ins and waitlist from the same room
Quote waits, send table-ready messages, seat from the list, or place a walk-in directly on a table.
Keep the record clean
Review possible duplicate profiles and merge them without losing linked reservations or waitlist history.
Built for service
Hospitality feels personal when the useful details arrive at the right moment.
Hostbook keeps operational detail behind a clear interface, so staff can focus on the guest and the room.
Included
Detailed where it matters.
Phone-first guest search
Visit history
Allergies and dietary notes
VIP and custom tags
Named birthdays and anniversaries
Occasion auto-fill on matching visit dates
Preferences and internal notes
Duplicate merge
Waitlist and walk-ins
Table-ready messaging