See the relationship, not just the next booking
Visits, cancellations, no-shows, tables, party sizes, and internal notes stay connected to the guest.
Guests & waitlist
Put guest memory inside the service flow.
Phone-first profiles bring visit history, preferences, allergies, occasions, notes, messaging, waitlist activity, and duplicates into one usable record.
What changes
Recognition works when the context appears before staff have to ask for it.
Hostbook places guest memory next to reservations and tables, so the profile supports the welcome instead of becoming another database to maintain.
Make important details difficult to miss
Surface allergy information, VIP status, preferences, occasions, and service notes where hosts are already working.
Run walk-ins and waitlist from the same room
Quote waits, send table-ready messages, seat from the list, or place an anonymous walk-in directly on a table.
Keep the record clean
Review possible duplicate profiles and merge them without losing linked reservations or waitlist history.
Built for service
Hospitality feels personal when the useful details arrive at the right moment.
Hostbook keeps operational detail behind a clear interface, so staff can focus on the guest and the room.
Included
Detailed where it matters.
Phone-first guest search
Visit history
Allergies and dietary notes
VIP and custom tags
Birthday and anniversary fields
Preferences and internal notes
Guest message history
Duplicate merge
Waitlist and walk-ins
Table-ready messaging